We will not reply to any phone call or email regarding the modification of our products.
Before emailing, please check to see if your answer can be found here below:
Q: Where is my order?
If you checked your tracking number and it shows that it was delivered, but nothing is in your mailbox or the tracking information does not show any delivery and it has been over a week, chances are that USPS lost or delivered to the wrong address. In that case, contact us for options on what we can do. Please be kind about it, it is not our fault USPS lost your package.
Q: I accidentally ordered the wrong item, can I cancel?
Sometimes if caught soon enough we can cancel it. But if you did make a mistake, you most likely will just have wait until your order arrives and then return it back to us. You will have to ship it back to us at your expense. Once we get it back we will issue the refund. You can place the correct order at any time.
NOTE: Any product that has been used including freeze plugs are NOT RETURNABLE........
Q: I forgot a part on my order or I ordered the wrong part, can you edit my order and charge my card?
Sorry, we cannot add items to your order as we cannot charge your card, only you have the ability to do that. All you need to do is re-order what you actually want. If you don't want the parts you mistakenly ordered, just ship them back, unused and unopened and we will refund them.
Q: What if I ordered the wrong part?
Once you receive your order and you come to find you ordered the wrong part(s), don't worry. Just make sure they are in sellable condition
(unused) and ship them back to us. Once we receive the parts and inspect them, we will refund your order. There will be a 15% restocking fee for returned Items.
Where do you ship?
We do ship both domestic and internationally, Priority Mail depending on weight and size of the order...........